Pasta Mania
www.pastamania.com
Pasta Mania Overview
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Pasta Mania has 2.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
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Pasta Mania Media
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Verified ReviewerPoor food quality
Carbonara and Prawn Aglio Olio was dry and tasteless. Standard of food has decreased. Would not order again.
Winfred Unc
Singapore, Singapore
Staff hygienic manners...
On 18 August 2022 at about 2.30pm, I was washing hands at Viva business Park ground floor gents toilet when I notice your staff walk out of the toilet without washing his hands after relieving himself. He was very engrossed using his hand phone. From his dressing, I guess he's not one of the service crew but from the kitchen. Please emphasize to your staff on the importance of hygiene especially after using the toilet especially so nowadays.
Anonymous
Singapore, Central Singapore Community Development Council
Very bad attitude senior supervisor/manager
Very pissed at such service person standing at front counter. Always giving black face whenever picking for online costumer order delivery. Taking very loud & rude to all delivery person, like we owe her money never pay. No wonder Pastamania serving staff are bad with this bad attitude store senior supervisor/manager. Will pose the picture of this rude serving person next time picking order.
Anonymous
Singapore, Singapore
No longer a F&B choice
4 years ago, your creamy chicken pasta was priced at $7.90 and I have been enjoying your well-prepared pasta meals for the past 4 years but there is one thing that I noticed over time. Every year, your pasta price increase by a rough 10% of the nett price. I understand inflation sets in and operating cost increases over the years. However, with your recent introduction of "canteen-style" plating, I start to wonder to myself. 1. Are you hiring the right person to provision your F&B concept.2. Have the appropriate management vet through how your pasta is going to be served to your end-consumer ?3. Have you noticed a 40% price hike and not explain to the public ? (transparency issues)4. Do you even realise it is harder to eat your pasta when you plate your pasta in food trays instead of proper plates ?5. Have you been trying your pasta out because I can safely and firmly assure you - your standards have dropped far since 4 years ago. Have you looked at what are your competitors serving - a small small small example - Ah Bong's Italian serve tastier pasta and better eating concept than your recent "image upsize" food chain. Do yourself a favor - get your management team to drive in their luxury consumer's paid car or company's paid taxi to Ah Bong's Italian and ACTUALLY eat the pasta. Then head back to your luxury suites and face the mirror and ask yourself - Do I deserve last 4 year's PAY INCREMENT. May God bless Pasta Mania with a better management team
Reason of review:
Bad quality
Preferred solution: Change your management team
1 comment
Anonymous
Singapore, Singapore
Pasta Mania Customer Care Review
My friends and i were ordering food at pastamania @onenorth , i was watching how RUDE the staff was from taking orders for my friend , he even got irritated easily and gave a small lecture to my friend, he even say chibai behind her back , please do something about this
Reason of review:
Poor customer service
Anonymous
Singapore, Singapore
Pasta Mania - Delivery Service Review from Singapore, Singapore
ordered pastamania for delivery at 12:26, said estimated delivery time is 60-90 mins & already waited for more 90 minutes & counting......
Reason of review:
Problem with delivery
Anonymous
Singapore, Singapore
Pasta Mania - Pasta Review from Singapore, Singapore
Good morning . I'm your regular customer . I really pissed off when i see this . You guys should seperately the gravy . Now how i want to eat for morning breakfast and i saw this they put in the gravy together . I hope you guys check first before sending out . Anything can contact me sirazam23@***.com . Order date 3r april 2016 . Delivery timing 5pm .
Reason of review:
Bad quality
Anonymous
Singapore, Singapore
Pasta Mania Pasta Review
Ordered a pizza at NTUC hub outlet. Never got it for 20 min. Approached the counter, who checked with the chef. Chef opened the oven and informed very casually that it was burnt as he forgot about it.asked to wait for another 10 min. No regrets or apologies from anyone.
Reason of review:
Bad quality
Anonymous
Singapore, Singapore
Pasta Mania - Pasta Review from Singapore, Singapore
With no prejudices.I'm right now having my lunch at Pastamania's Funan IT Mall.Obviously from the pictures I've had took shows that there wasn't any crowd and neither a busy hour.But when I get myself seated I relized that the table was sticky and dirty and the look alike china national waitress was standing at the conner doing nothing.I hv to clean the table myself till certain point it cannot be clean using my tissue paper, I then hv no choice but to call her over to wipe the table for me.Worst thing was; she show a reluctant face when I told her the table was dirty.
Reason of review:
Bad quality
Anonymous
Singapore, Singapore
Staff behavior
Please conduct training and good moral behavior to Ur staff specially the staff in the counter. Yesterday me and my wife went to one of ur branch in bishan junction 8. We spec that this is the right place to take a dinner but when we are ordering food to ur cashier name: ARTHUR, he like angry and the way he asking the order and the face reaction. Then when we eat I heard he talk to one and proud to say no problem complain and acting show his I.d. Where not satisfied and very disappointed. This receipt number. 001 00* *******. Hope you give some attention this kind of behavior of ur staff He in the food retail industries. Thank you. Mr. Gerwin
1 comment
Anonymous
Singapore, Singapore
Delivery delayed still have to pay full amount with bad service
I made an order today at 3+pm and they told me it will take 45mins but it ended up to be here at 5pm. I'm already hungry so i had to called the line again. This time they asked the manager to talk to me and then i found out they wasn't able to send it on time. If you can't you should tell me in the 1st place and not wait and WAIT! The manager offered to cut price or pay for it but i wasn't interested so i hang up. When it was here, i was expected to pay a full amount. I thought the food was still warm so i didn't wanna argue much. When i opened them it wasn't! What kind of service is this? This type of service still expect to earn from people? $20 is not that much, it the service i'm really unhappy with. The service is 100% opposite from what i experience when i visited the outlets. This is such a total disappointment. I do not wish to visit or make any order from pastamania anymore. Service 0/10. Not recommended to order.
Loss:
$20
Avid e Egu
Singapore, Singapore
Pastamania? *** no.
Monday 10th of September. 2012 We called the delivery hotline to order a double delights. 19.90$ the advertised price. 1- the guys tll us we need to pay 3 dollar delivery charge... Fine. 2- waiting time 1 hour. No problem we are hungry. 3- 1h15 minute later food not there yet. 1h40 minute later food arrive.... Cold. Of course I am not going to take it, sent the driver back with his food. 20 minute later the manager call from fusionopolis outlet, her name is PQ asking me what's the problem?? We order food 4 times a week, this is my first and last experience with pastamania.
Loss:
$19
dithium
Singapore, Singapore
Pasta Mania Served Me Tomato Water as Minestrone Soup
I went to the Pasta Mania at Habourfront for lunch on Tuesday. It was very crowded and the self-order *** was pretty long, took around 15mins. I chose the Combo A that cost approx. $5 for Garlic Bread and Minestrone Soup on top of the main that i ordered. When my food came, the Minestrone was so diluted that it tasted like lukewarm tomato water with a few pieces of onions floating on top. If they do not have enough Minestrone, they should just stop selling instead of giving me *** and charge me money for it. Another ridiculous thing was that when i asked for Tabasco sauce to add on the tasteless pasta, the server asked me for my table number. I'm never going to Pasta Mania again.
8 comments
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I have never received a service as bad as this. I waited for 2 hours patiently waiting for my food before calling up the pastamania hotline to ask the location on my food.
It turns out that my food was delivered to a wrong unit and no calls were made to inform me. Inefficient and horrible service.